Can I change my delivery address or reschedule delivery?

Please contact Zippy Customer Support immediately if you entered the wrong address or need to change the delivery time.

Changing the delivery address

Send us:

• Your order ID

• The original address

• The corrected address

• The recipient’s name and telephone number

We will check whether the package can still be rerouted. An address change may affect the delivery time, and an additional charge may apply depending on the package’s location and the new destination. We will confirm any charge before proceeding.

Rescheduling a delivery

If you will not be available, provide your order ID and a convenient new delivery time. Our team will coordinate the request with the delivery partner.

For security, a package will not be left with another person unless the required confirmation is completed. If someone else will receive it, share the order confirmation code with them. Where verification cannot be completed, the package may be returned to the sorting centre for redelivery.

Contact: support@zippy.com.gh
Phone/WhatsApp: +233 24 531 0274