What should I do if my package arrives damaged?

We’re sorry your package arrived damaged. Please contact Zippy Customer Support as soon as possible so we can investigate.

Information we need

Please provide:

• Your order ID

• The sender’s and recipient’s names

• A description of the damage

• Clear photographs or videos of the damaged item and packaging

• The approximate value of the item

• Any relevant proof of purchase

Our team will review the package’s condition at pickup and consult the assigned delivery partner.

What happens next?

The investigation may take between 24 hours and 2–3 business days, depending on the complexity of the issue. We will keep you updated.

If the damage resulted from delivery-partner negligence, eligible compensation may include reimbursement in accordance with the applicable delivery cover and a discount on a future delivery.

Compensation is subject to investigation and does not normally cover undeclared or uninsured items, inaccurate information supplied by the customer, or events outside Zippy’s reasonable control.

Contact: support@zippy.com.gh
Phone/WhatsApp: +233 24 531 027