Requesting a return

Contact Zippy Customer Support with:

• Your order ID

• The reason for the return

• The sender’s details

• The package’s current location

Individual customer returns are normally initiated on the next business day. Packages are routed through the appropriate Zippy hub and tracked until they reach the sender.

Merchant returns follow a separate approval and routing process. Merchants should contact Customer Support for assistance and status updates.

Requesting a refund or compensation

Please provide your order ID, a clear description of the issue, supporting photographs or documents, and your preferred contact details.

We will investigate the complaint within 24 hours or up to 2–3 business days, depending on its severity and complexity.

Where a claim is approved, the resolution may include:

• A refund through the original payment method

• A delivery-fee refund

• A discount or promotional code

• A future free delivery

• Reimbursement for an eligible damaged or missing item

• Redelivery or correction of an incorrect delivery

The appropriate resolution depends on the investigation. Compensation may not apply when the issue resulted from inaccurate customer information, an undeclared or uninsured item, extreme weather, a natural disaster, or another event outside Zippy’s reasonable control.

Contact: support@zippy.com.gh
Phone/WhatsApp: +233 24 531 0274