How does Zippy’s package insurance work?

Every package transported through Zippy includes free delivery cover of up to GH₵500.

For items valued from GH₵501 to GH₵10,000, customers may purchase additional cover for GH₵5. This additional cover is optional and should be selected when arranging the delivery.

Before sending your package

For accurate coverage:

• Declare the contents and correct value of the package.

• Select the additional cover where required.

• Retain proof of the item’s value.

• Ensure the item is packaged securely.

• Allow the delivery partner to inspect the external condition of the package where appropriate.

Making a claim

If an insured item is damaged or goes missing, contact Zippy with the order ID, proof of value, photographs or videos where applicable, and a description of what happened.

All claims are investigated before compensation is approved. Undeclared items, insufficiently insured items, inaccurate customer information, and incidents outside Zippy’s reasonable control may not qualify.

Contact: support@zippy.com.gh
Phone/WhatsApp: +233 24 531 0274